{"id":8041,"date":"2024-02-16T00:34:13","date_gmt":"2024-02-15T23:34:13","guid":{"rendered":"https:\/\/genetika-plzen.nullable.group\/?page_id=8041"},"modified":"2024-02-16T00:35:52","modified_gmt":"2024-02-15T23:35:52","slug":"postup-pro-vyrizovani-stiznosti-genetika-plzen","status":"publish","type":"page","link":"https:\/\/genetika-plzen.nullable.group\/de\/postup-pro-vyrizovani-stiznosti-genetika-plzen\/","title":{"rendered":"Beschwerdeverfahren - Genetika Plze\u0148"},"content":{"rendered":"
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V souladu se z\u00e1konem \u010d. 372\/2011 Sb., z\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch \na podm\u00ednk\u00e1ch jejich poskytov\u00e1n\u00ed (z\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch), ve zn\u011bn\u00ed\n pozd\u011bj\u0161\u00edch p\u0159edpis\u016f (d\u00e1le jen \u201ez\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch\u201c) je \nzpracov\u00e1n tento postup pro vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed.
\nProti postupu poskytovatele zdravotn\u00edch slu\u017eeb p\u0159i poskytov\u00e1n\u00ed \nzdravotn\u00edch slu\u017eeb nebo proti \u010dinnostem souvisej\u00edc\u00edm se zdravotn\u00edmi \nslu\u017ebami m\u016f\u017ee podat st\u00ed\u017enost:<\/p>\n\n

  1. pacient (rozum\u00ed fyzick\u00e1 osoba, kter\u00e9 jsou poskytov\u00e1ny zdravotn\u00ed slu\u017eby)<\/li>
  2. z\u00e1konn\u00fd z\u00e1stupce nebo opatrovn\u00edk pacienta<\/li>
  3. osoba bl\u00edzk\u00e1 v p\u0159\u00edpad\u011b, \u017ee pacient tak nem\u016f\u017ee u\u010dinit s ohledem na sv\u016fj zdravotn\u00ed stav nebo pokud zem\u0159el, nebo<\/li>
  4. osoba zmocn\u011bn\u00e1 pacientem \u2013 v tomto p\u0159\u00edpad\u011b je zmocn\u011bnec povinen \ndolo\u017eit ke sv\u00e9 st\u00ed\u017enosti plnou moc osv\u011bd\u010duj\u00edc\u00ed zmocn\u011bn\u00ed ze strany \npacienta (zmocnitele) a jej\u00ed p\u0159\u00edpadn\u00fd rozsah<\/li><\/ol>\n\n

     (d\u00e1le jen \u201est\u011b\u017eovatel\u201c).<\/p>\n\n

    St\u00ed\u017enost se pod\u00e1v\u00e1 poskytovateli, proti kter\u00e9mu sm\u011b\u0159uje; t\u00edm nen\u00ed \ndot\u010dena mo\u017enost podat st\u00ed\u017enost podle jin\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f. \nPoskytovatelem zdravotn\u00edch slu\u017eeb se rozum\u00ed fyzick\u00e1 nebo pr\u00e1vnick\u00e1 \nosoba, kter\u00e1 m\u00e1 opr\u00e1vn\u011bn\u00ed k poskytov\u00e1n\u00ed zdravotn\u00edch slu\u017eeb podle z\u00e1kona \no zdravotn\u00edch slu\u017eb\u00e1ch:<\/p>\n\n\n\t\n\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t
    poskytovatel zdravotn\u00ed p\u00e9\u010de<\/th>\n\t\t\tGenetika Plze\u0148, s.r.o.<\/strong><\/td>\n\t\t<\/tr>\n\t\t
    adresa s\u00eddla<\/th>\n\t\t\tParkov\u00e1 1254\/11a, \u010cernice, 326 00 Plze\u0148<\/td>\n\t\t<\/tr>\n\t\t
    m\u00edsta pracovi\u0161t\u011b poskytovatele zdravotn\u00ed p\u00e9\u010de<\/th>\n\t\t\tParkov\u00e1 1254\/11a, \u010cernice, 326 00 Plze\u0148<\/td>\n\t\t<\/tr>\n\t\t
    ID datov\u00e9 schr\u00e1nky<\/th>\n\t\t\tjsd72fy<\/td>\n\t\t<\/tr>\n\t\t
    webov\u00e9 str\u00e1nky<\/th>\n\t\t\twww.genetika-plzen.cz<\/td>\n\t\t<\/tr>\n\t\t
    e-mail<\/th>\n\t\t\tpodatelna@next-clinics.com<\/a><\/td>\n\t\t<\/tr>\n\t<\/tbody>\n<\/table>\n\n

    St\u00ed\u017enosti jsou poskytovatelem zdravotn\u00edch slu\u017eeb p\u0159ij\u00edm\u00e1ny:<\/p>\n\n

    1. telefonicky\n\t
      1. prost\u0159ednictv\u00edm call centra na telefonn\u00edm \u010d\u00edsle 800 44 22 11<\/li>
      2. pracovn\u00edkovi spole\u010dnosti<\/li><\/ol>\n\t<\/li>
      3. e-mailem\n\t
        1. prost\u0159ednictv\u00edm centr\u00e1ln\u00edch e-mail\u016f p\u0159ij\u00edman\u00fdch call centrem, \njednotliv\u00e9 e-maily jsou uvedeny na webov\u00fdch str\u00e1nk\u00e1ch poskytovatele \nzdravotn\u00edch slu\u017eeb<\/li>
        2. na e-mail konkr\u00e9tn\u00edho pracovn\u00edka spole\u010dnosti
          \n\t\tSt\u00ed\u017enost podanou elektronickou po\u0161tou potvr\u010fte zaru\u010den\u00fdm elektronick\u00fdm podpisem.<\/li><\/ol>\n\t<\/li>
        3. p\u00edsemn\u011b\n\t
          1. datovou schr\u00e1nkou na ID datov\u00e9 schr\u00e1nky poskytovatele zdravotn\u00edch slu\u017eeb<\/li>
          2. po\u0161tou na adresu s\u00eddla poskytovatele zdravotn\u00edch slu\u017eeb \u010di na adresu m\u00edsta pracovi\u0161t\u011b poskytovatele zdravotn\u00edch slu\u017eeb<\/li><\/ol>\n\t<\/li>
          3. osobn\u011b na adrese s\u00eddla poskytovatele zdravotn\u00edch slu\u017eeb \n\u010di na adrese m\u00edsta pracovi\u0161t\u011b poskytovatele zdravotn\u00edch slu\u017eeb, p\u0159i\u010dem\u017e \no \u00fastn\u00edm pod\u00e1n\u00ed st\u00ed\u017enosti bude seps\u00e1n z\u00e1znam, kter\u00fd st\u011b\u017eovatel podep\u00ed\u0161e.
            \n\tPokud bude st\u00ed\u017enost pod\u00e1na osobn\u011b bez p\u00edsemn\u00e9ho dolo\u017een\u00ed, bude \nse st\u011b\u017eovatelem seps\u00e1na st\u00ed\u017enost na m\u00edst\u011b, kterou n\u00e1sledn\u011b st\u011b\u017eovatel \npotvrd\u00ed sv\u00fdm podpisem.<\/li><\/ol>\n\n

            N\u00e1le\u017eitosti st\u00ed\u017enosti:<\/p>\n\n

            1. jm\u00e9no, p\u0159\u00edjmen\u00ed a adresa st\u011b\u017eovatele (p\u0159\u00edpadn\u011b telefonn\u00ed kontakt a e-mail)<\/li>
            2. ozna\u010den\u00ed poskytovatele zdravotn\u00edch slu\u017eeb \u2013 n\u00e1zev zdravotnick\u00e9ho \nza\u0159\u00edzen\u00ed nebo jm\u00e9no a p\u0159\u00edjmen\u00ed l\u00e9ka\u0159e, proti kter\u00e9mu st\u00ed\u017enost sm\u011b\u0159uje<\/li>
            3. od\u016fvodn\u011bn\u00ed st\u00ed\u017enosti a stru\u010dn\u00fd popis ud\u00e1losti (uveden\u00ed konkr\u00e9tn\u00edch \nkomplikac\u00ed \u010di konkr\u00e9tn\u00ed chov\u00e1n\u00ed \u010di postup a p\u0159\u00edpadn\u00e9 uveden\u00ed dopadu \na n\u00e1sledk\u016f tohoto postupu\u2026)<\/li>
            4. datum a podpis st\u011b\u017eovatele<\/li><\/ol>\n\n

              Pokud st\u00ed\u017enost nebude obsahovat ve\u0161ker\u00e9 pot\u0159ebn\u00e9 \u00fadaje, bude \nst\u011b\u017eovatel vyzv\u00e1n, aby tyto doplnil, nebo\u0165 v opa\u010dn\u00e9m p\u0159\u00edpad\u011b hroz\u00ed, \u017ee \nst\u00ed\u017enost nebude moci b\u00fdt projedn\u00e1na.
              \nPod\u00e1n\u00ed st\u00ed\u017enosti nesm\u00ed b\u00fdt osob\u011b, kter\u00e1 ji podala, nebo pacientovi, jeho\u017e se st\u00ed\u017enost t\u00fdk\u00e1, na \u00fajmu.<\/p>\n\n

              Veden\u00ed poskytovatele zdravotn\u00edch slu\u017eeb zaeviduje a pokud je \nk projedn\u00e1n\u00ed st\u00ed\u017enosti p\u0159\u00edslu\u0161n\u00fd, tak pro\u0161et\u0159\u00ed ka\u017edou p\u0159ijatou st\u00ed\u017enost.\n Pokud by se jednalo o st\u00ed\u017enost, k jej\u00edmu\u017e vy\u0159\u00edzen\u00ed je poskytovatel \nzdravotn\u00edch slu\u017eeb nep\u0159\u00edslu\u0161n\u00fd, je povinen tuto st\u00ed\u017enost do 5 dn\u016f ode \ndne jej\u00edho obdr\u017een\u00ed prokazateln\u011b postoupit v\u011bcn\u011b p\u0159\u00edslu\u0161n\u00e9mu subjektu, \no \u010dem\u017e bude st\u011b\u017eovatele informovat.
              \nPoskytovatel zdravotn\u00edch slu\u017eeb navrhne st\u011b\u017eovateli \u00fastn\u00ed projedn\u00e1n\u00ed \nst\u00ed\u017enosti, pokud je to s ohledem na charakter st\u00ed\u017enosti vhodn\u00e9. P\u0159ijat\u00e9 \nst\u00ed\u017enosti mus\u00ed b\u00fdt vy\u0159\u00edzeny do 30 dn\u016f od data doru\u010den\u00ed. Nen\u00ed-li mo\u017en\u00e9 \ndodr\u017eet term\u00edn pro vy\u0159\u00edzen\u00ed st\u00ed\u017enosti informuje o t\u00e9to skute\u010dnosti \nposkytovatel zdravotn\u00edch slu\u017eeb st\u011b\u017eovatele s uveden\u00edm d\u016fvodu a nov\u00e9ho \nterm\u00ednu, do kdy bude st\u00ed\u017enost vy\u0159e\u0161ena, p\u0159i\u010dem\u017e lh\u016fta pro vy\u0159\u00edzen\u00ed \nst\u00ed\u017enosti m\u016f\u017ee b\u00fdt prodlou\u017eena v od\u016fvodn\u011bn\u00fdch p\u0159\u00edpadech o 30 dn\u016f.
              \nV pr\u016fb\u011bhu \u0159e\u0161en\u00ed st\u00ed\u017enosti m\u00e1 st\u011b\u017eovatel pr\u00e1vo nahl\u00ed\u017eet do konkr\u00e9tn\u00edho st\u00ed\u017enostn\u00edho spisu a po\u0159izovat z n\u011bj kopie.<\/p>\n\n

              Pokud st\u011b\u017eovatel s vy\u0159\u00edzen\u00edm st\u00ed\u017enosti nesouhlas\u00ed, m\u016f\u017ee podat \nst\u00ed\u017enost p\u0159\u00edslu\u0161n\u00e9mu spr\u00e1vn\u00edmu org\u00e1nu, kter\u00fd tomuto poskytovateli \nzdravotn\u00edch slu\u017eeb ud\u011blil opr\u00e1vn\u011bn\u00ed k poskytov\u00e1n\u00ed zdravotn\u00edch slu\u017eeb. \nZ\u00e1rove\u0148 uvede d\u016fvody nesouhlasu s vy\u0159\u00edzen\u00edm st\u00ed\u017enosti poskytovatelem \nzdravotn\u00edch slu\u017eeb. 
              \nPoskytovatel zdravotnick\u00fdch slu\u017eeb je povinen poskytnout p\u0159\u00edslu\u0161n\u00e9mu \nspr\u00e1vn\u00edmu org\u00e1nu na jeho vy\u017e\u00e1d\u00e1n\u00ed v\u010dasnou a nutnou sou\u010dinnost; to plat\u00ed \ni pro poskytovatele zdravotn\u00edch slu\u017eeb, kter\u00fd poskytl souvisej\u00edc\u00ed \nzdravotn\u00ed slu\u017eby.
              \n\u0158e\u0161en\u00ed st\u00ed\u017enosti spr\u00e1vn\u00edm org\u00e1nem podl\u00e9h\u00e1 \u00a7 94 z\u00e1kona o zdravotn\u00edch slu\u017eb\u00e1ch.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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              \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPostup pro Genetiku West<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              V souladu se z\u00e1konem \u010d. 372\/2011 Sb., z\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch a podm\u00ednk\u00e1ch jejich poskytov\u00e1n\u00ed (z\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch), ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f (d\u00e1le jen \u201ez\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch\u201c) je zpracov\u00e1n tento postup pro vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed. Proti postupu poskytovatele zdravotn\u00edch slu\u017eeb p\u0159i poskytov\u00e1n\u00ed zdravotn\u00edch slu\u017eeb nebo proti \u010dinnostem souvisej\u00edc\u00edm se zdravotn\u00edmi slu\u017ebami m\u016f\u017ee podat st\u00ed\u017enost: pacient (rozum\u00ed fyzick\u00e1 osoba, kter\u00e9 jsou poskytov\u00e1ny zdravotn\u00ed slu\u017eby) z\u00e1konn\u00fd z\u00e1stupce nebo opatrovn\u00edk pacienta […]<\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"service-area":[40],"class_list":["post-8041","page","type-page","status-publish","hentry","service-area-genetika-plzen"],"yoast_head":"\nPostup pro vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed - Genetika Plze\u0148 | Genetika Plze\u0148<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/genetika-plzen.nullable.group\/de\/postup-pro-vyrizovani-stiznosti-genetika-plzen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Postup pro vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed - Genetika Plze\u0148 | Genetika Plze\u0148\" \/>\n<meta property=\"og:description\" content=\"V souladu se z\u00e1konem \u010d. 372\/2011 Sb., z\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch a podm\u00ednk\u00e1ch jejich poskytov\u00e1n\u00ed (z\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch), ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f (d\u00e1le jen \u201ez\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch\u201c) je zpracov\u00e1n tento postup pro vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed. 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